Refund Policy

Refund Policy – Executive Lounge Guwahati

At Executive Lounge Guwahati, we strive to provide a comfortable and hassle-free experience to our guests. Please read our refund policy carefully before making a booking or availing our services.

1. No Refund After Check-In

Once the guest has checked in or started using the lounge facilities, no refund will be applicable under any circumstances, including early departure or non-utilization of services.

2. Cancellation Before Check-In

  • If a booking is cancelled before check-in, refund eligibility (if any) will depend on the time of cancellation.

  • Cancellations made less than the permitted time window before the scheduled check-in may not be eligible for a refund.

  • Any applicable cancellation charges will be deducted before processing the refund.

3. No-Show Policy

  • If a guest fails to arrive on the scheduled date and time without prior cancellation, it will be treated as a no-show.

  • No refund will be issued in case of a no-show.

4. Partial Usage

  • Refunds are not applicable for partially used time slots or services.

  • Unused hours or services after check-in are non-refundable.

5. Delay or Train Cancellation

  • Refunds due to train delays, cancellations, or rescheduling are not guaranteed and will be considered only at the sole discretion of management.

  • Guests are advised to confirm lounge availability before arrival.

6. Mode of Refund

  • Approved refunds (if applicable) will be processed to the original mode of payment only.

  • Refund processing may take 7–10 working days, depending on the bank or payment gateway.

7. Force Majeure

No refunds will be provided for cancellations caused by events beyond control, including but not limited to:

  • Natural disasters

  • Government regulations

  • Strikes

  • Railway operational issues

  • Technical or system failures

8. Management Rights

Executive Lounge Guwahati reserves the right to:

  • Modify or update this refund policy at any time without prior notice.

  • Make the final decision on all refund-related matters.

9. Contact for Refund Queries

For refund-related assistance, please contact us at the reception desk or through our official contact details provided on the website.