Privacy Policy – Executive Lounge Guwahati
At Executive Lounge Guwahati, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following information:
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Full name
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Mobile number
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Email address
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Government-issued ID details (for verification purposes)
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Booking and payment information
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IP address, browser type, and device details (for website analytics)
2. Purpose of Data Collection
Your information is collected to:
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Process bookings and provide lounge services
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Verify guest identity as per security requirements
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Communicate booking confirmations and service updates
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Improve our services and website performance
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Comply with legal and regulatory obligations
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal data to third parties. Information may be shared only:
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With authorized service providers (payment gateways, IT support)
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When required by law, government authorities, or railway security agencies
4. Data Security
We implement appropriate technical and administrative measures to protect your data against:
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Unauthorized access
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Data loss
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Misuse or alteration
However, no digital transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use cookies to:
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Enhance user experience
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Analyze website traffic
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Remember user preferences
You may choose to disable cookies through your browser settings, but some features of the website may not function properly.
6. Retention of Information
Personal information is retained only for:
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The duration necessary to provide services
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Legal, regulatory, or audit requirements
Once no longer required, data is securely deleted or anonymized.
7. User Rights
You have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of data, subject to legal obligations
Requests can be made through our official contact details.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.
10. Policy Updates
Executive Lounge Guwahati reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
11. Contact Us
For any privacy-related concerns or queries, please contact us using the details provided on our website or at the lounge reception.